Shipping policy

FREZON POLICIES

Shipping Policy

This policy explains our U.S. shipping area, free standard delivery, processing, tracking, carrier handling, and delivery support.

Shipping Area

FREZON currently ships within the United States from our U.S. fulfillment network. We do not currently offer international shipping.

Free U.S. Shipping

Standard shipping is free on eligible orders delivered within the United States.

Estimated Delivery Time

Most eligible orders are typically delivered within 3–5 business days from the order date.

Delivery times are estimates rather than guarantees and may vary due to carrier conditions, weather, holidays, high order volume, product availability, or other circumstances outside our reasonable control.

Order Processing

After payment confirmation, orders are reviewed and prepared for fulfillment as quickly as possible.

Orders placed outside normal business days generally begin processing on the next applicable business day.

Business Days

Business days generally exclude Saturdays, Sundays, and United States federal holidays.

Tracking Information

When tracking is available, the carrier and tracking information will be sent to the email address provided at checkout.

Tracking updates may take time to appear after the carrier receives the package.

Delivery Address

Customers are responsible for entering a complete and accurate delivery address. FREZON is not responsible for delays or delivery failures caused by incorrect, incomplete, or inaccessible address information.

Carrier Delivery

Delivery is completed by third-party carriers. Once a shipment is in transit, carrier routing, delivery schedules, weather events, and operational interruptions may affect the final delivery date.

Missed, Refused or Undeliverable Shipments

If delivery cannot be completed because the address is incorrect, access is unavailable, the shipment is refused, or the carrier cannot complete delivery, the package may be returned to the sender.

Additional shipping or return transportation charges caused by customer-provided delivery information or refusal may be deducted from an eligible refund.

Damaged Shipments

Inspect the package when it arrives. If the box or cylinder appears damaged, leaking, or unsafe, do not use or connect the product.

Take clear photos of the outer package, shipping label, protective materials, and product, then contact FREZON promptly for instructions.

Lost or Missing Deliveries

If tracking shows delivered but you cannot locate the package, first check the delivery location, nearby secure areas, household members, building staff, and carrier delivery notes.

If the package remains missing, contact us so we can review the available tracking information and assist with the next steps.

Shipping Restrictions

Certain carriers, addresses, remote areas, or local restrictions may limit or delay shipment of pressurized refrigerant products. If an order cannot be shipped safely or lawfully, we will contact you.

Order Changes

Address or order changes must be requested as soon as possible. Changes cannot be guaranteed once the order has entered processing or has been transferred to a carrier.

Order Cancellations

Cancellation requests must be submitted as soon as possible after the order is placed.

Once an order is being prepared, assigned to a warehouse, or handed to a carrier, cancellation may no longer be possible. If shipment cannot be stopped, the Return & Refund Policy applies.