Privacy policy

FREZON POLICIES

Privacy Policy

This Privacy Policy explains how FREZON collects, uses, shares, protects, and retains personal information when you use our store or contact us.

Information We Collect

We may collect information you provide directly, including your name, billing address, shipping address, email address, phone number, order details, account information, support messages, and other information you choose to provide.

We may also collect device, browser, IP address, cookie, site-usage, and transaction-related information when you use our store.

How We Use Personal Information

Process orders, payments, deliveries, returns, and refunds.
Provide customer support and respond to requests.
Operate, maintain, secure, and improve our store and services.
Prevent fraud, misuse, payment abuse, and security incidents.
Comply with legal, tax, accounting, and regulatory obligations.
Send service-related communications and, where permitted, marketing communications.

Payments

Payments are processed through third-party payment providers and ecommerce services. FREZON does not intentionally store full payment-card numbers or card security codes on our own systems.

Shopify and Service Providers

Our online store is powered by Shopify and may use service providers for payment processing, fulfillment, shipping, analytics, fraud prevention, communications, advertising, and technical operations.

These providers may process personal information only as needed to perform their services or as otherwise permitted by their own terms and privacy policies.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the store functioning, remember preferences, understand site use, measure performance, prevent fraud, and support advertising or analytics where permitted.

Marketing Communications

Where permitted, we may send promotional emails or other marketing messages. You can opt out of promotional emails by using the unsubscribe link in the message or by contacting us.

How We Share Information

We may share personal information with service providers, payment processors, fulfillment partners, carriers, professional advisors, fraud-prevention providers, analytics providers, advertising partners, or government authorities when reasonably necessary for business operations, legal compliance, or protection of rights.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, accounting, tax, legal compliance, and dispute resolution.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission, storage system, or security measure can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights relating to access, correction, deletion, portability, objection, restriction, or other control over certain personal information.

To submit a privacy request, contact support@FREZON.com. We may need to verify your request before acting on it.

Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links

Our site may contain links to third-party websites or services. FREZON is not responsible for the privacy practices, content, or security of third-party sites.