Refund policy

FREZON POLICIES

Return & Refund Policy

This policy explains return eligibility, authorized return procedures, cancellations, damaged-item handling, and refunds.

30-Day Return Window

You have 30 days after receiving your order to request an eligible return. A return must be approved by FREZON before any product is sent back.

How the Return Process Works

1. Request a Return. Email us with your order number, the reason for the return, and any relevant photos or videos.

2. Receive Authorization. If the request is approved, we will send the authorized return address and return instructions by email.

3. Inspection & Refund Review. After the returned product is received and inspected, we will notify you whether the refund is approved.

Return Eligibility

For a change-of-mind return, the product must be unopened, unused, unmodified, factory sealed, and in the same condition in which it was received.

Original packaging, labels, valve protection, shipping materials, accessories, documentation, and proof of purchase must be included.

Opened or used cylinders are eligible only when a defect is verified through our safety-review process.

How to Start a Return

Contact support@FREZON.com and provide your full name, order number, reason for the return, and supporting photos or videos when relevant.

Important: Do not send products to the FREZON business contact address. The authorized return address and shipping instructions will be provided after your request is approved.

Return Shipping Costs

FREZON covers authorized return shipping for every eligible return, including unopened change-of-mind returns and verified damaged, defective, incomplete, or incorrect items.

We provide the approved return label, carrier, packaging, and regulated-material instructions. Do not ship a refrigerant cylinder independently.

FREZON does not charge a restocking fee for eligible and properly authorized returns.

Damaged, Defective or Incorrect Items

Inspect your order as soon as it is delivered. If the product is damaged, defective, incomplete, or different from what you ordered, contact us promptly.

Include your order number, a description of the issue, and clear photos of the shipping box, shipping label, protective materials, product, damaged area, and any relevant video evidence.

Do not connect, use, move unnecessarily, or attempt to repair a cylinder that appears damaged or leaking. Keep people away and avoid heat or ignition sources. Contact emergency services if there is an immediate hazard.

Refrigerant Return Conditions

Pressurized refrigerant cylinders require a safety review, written authorization, suitable packaging, and an approved shipping method before return.

Unopened returns must retain the factory seal, original labels, valve protection, and packaging.
Opened or used cylinders are not returnable unless FREZON verifies a defect.
Customers must follow all packing, handling, and carrier instructions provided by FREZON.
Refrigerant cylinders must not be returned using an unauthorized carrier, label, drop-off point, or shipping method.

Non-Returnable Items

A return may be refused when a product:

Has been opened or used and is not confirmed defective through our safety review.
Shows misuse, unauthorized repair, alteration, relabeling, contamination, or improper storage.
Is missing the original seal, labels, valve protection, packaging, shipping materials, documentation, or included parts.
Was returned without prior written authorization.
Was marked as final sale or non-returnable before purchase.
Cannot be safely transported because required packaging, safety, or regulated-material shipping instructions were not followed.

Order Cancellations

Cancellation requests must be submitted as soon as possible after placing the order.

Cancellation cannot be guaranteed once an order enters processing, is prepared for shipment, is assigned to a warehouse, or is transferred to a carrier. If shipment can no longer be stopped, the standard return conditions will apply.

Refused or Undeliverable Deliveries

Customers are responsible for providing a complete and accurate delivery address and for accepting delivery when the carrier attempts to deliver the order.

If an order is refused, rejected, or returned as undeliverable for reasons not caused by FREZON, original outbound shipping and return transportation charges may be deducted from an eligible refund.

Exchanges

Direct exchanges are not guaranteed. The fastest way to receive a different item is to complete an approved return and place a separate order after the original return is accepted.